Customer Care

 

We guarantee The Art of Your Life to be free of manufacturing errors or product defects and will make a prompt exchange for the same item, or provide a full refund.

 

Understandably, your custom made memorymatte cannot be accepted for return, unless there is a manufacturing error or product defect.

 

You'll Be Satisfied

 

We want your memoryart to be just the way you want it. While everyone makes mistakes (including us!), we cannot accept cancellations or changes to orders once they are placed, as they are immediately sent into production. We give you the opportunity to preview your order through a final approval email and encourage you to check the spellings of names and places and to confirm dates and other information before submitting your order. memorymatte also reserves the right to cancel your order at our discretion should the order be deemed inappropriate for language, content or material.

 

We try very hard to guarantee your order will arrive on time, but due to high volume at certain times of the year and unexpected circumstances, there might be a slight delay in delivery of your order. If we miss a guaranteed delivery date, we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or unforeseen circumstance that may affect your delivery.

 

We Care About You

 

Trust us with your memories
And, if things don’t go right, we got it and we’ll take care of you

 

Contact a Creative Director

 

Need help making your matte? Our team of memorymatte specialists and art directors are here to help!
Email us at customerservice@memorymatte.com.

 

Group Sales or Wholesale Requests?

 

Are you or your organization interested in placing a large group order or opening a wholesale account?
Contact us at sales@memorymatte.com

 

General Customer Service

 

For all general inquiries or order assistance, email help@memorymatte.com and someone on our team will get back to you within 24 hours.